The Start
In 2018, The Fire Stop ignited its journey in the heart of New York’s Hudson Valley, born from a desire to bring exceptional, high-quality fireplaces—and later grills and outdoor living appliances—to discerning homeowners. Guided by a passion for craftsmanship and an unwavering commitment to safety, we built our website as a showcase for products that blend form and function. Though our name has evolved, our core mission remains: to transform ordinary rooms and backyards into warm, inviting retreats. Each fireplace, grill, or fire table we offer is selected not only as a striking focal point, but as a reflection of your individual style—enhancing the spaces where families gather, stories unfold, and memories are made.
Expert Knowledge Is Worth the Time
Our small team of technicians brings hands-on installation experience to every recommendation. Having assembled many of the units we sell, they possess unique insights into performance, maintenance, and design. We focus exclusively on Home & Garden solutions: indoor and outdoor fireplaces, premium grills, modular outdoor islands, fire pits, fire tables, gas torches, and complementary lighting. When you consult with us, you benefit from real-world expertise and tailored advice, ensuring your new appliance not only looks spectacular but operates flawlessly in your space.
Our Customer Care Team
At The Fire Stop, exceptional service is the cornerstone of our business. Our Customer Care specialists know every product in our catalog inside and out, and they treat each inquiry—big or small—with the respect and professionalism you deserve. Whether you need a quick pointer or a detailed walkthrough, our 24-hour live chat and around-the-clock email support are always at the ready, answering your questions swiftly and courteously.
Store Hours
Our online showroom (www.thefirestop.com) never closes—shop and compare products any time, day or night. If you need assistance, our live chat and email team is available 24/7. For phone support, call 1.800.400.0213, we’re here Monday through Saturday from 9 a.m. to 6 p.m. EST. Should you reach us outside those hours, simply leave a message and we’ll return your call promptly the next business day.
Our Promise
We are a small, veteran-family-owned business, not a distant corporation driven by quarterly profits. Here, every customer is treated like family—not a commission target. Our team never upsells; instead, they take the time to understand your vision, evaluate your space, and recommend only the equipment you truly need. To learn more about our policies, safety standards, and customer-first approach, please explore the Information section in our website footer.